Privacy Policy

How QuantumPixel.info collects, uses, and protects your personal information.

Last updated: 1 November 2024 · Applies to: quantumpixel.info

1. Introduction

QuantumPixel Pty Ltd ("QuantumPixel", "we", "us", or "our") operates the website at quantumpixel.info (the "Platform"). We are committed to protecting the privacy of all users in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your information. By using quantumpixel.info, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, and phone number when you submit a contact form or subscribe to our newsletter.
  • Usage Data: Information about how you interact with our Platform, including pages visited, games played, time spent, and browser/device information.
  • Technical Data: IP address, browser type and version, operating system, referring URLs, and other technical identifiers.
  • Cookies and Tracking Data: Data collected via cookies and similar technologies as described in our Cookie Policy.
  • Communications: Content of messages you send us via the contact form or email.

We do not collect financial information, payment card details, or any data relating to real-money transactions, as our Platform does not involve any financial transactions.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To operate and maintain the Platform and its social gaming features.
  • To respond to your enquiries and provide customer support.
  • To send you newsletters and updates (only if you have subscribed and consented).
  • To analyse usage patterns and improve the Platform's performance and user experience.
  • To comply with our legal obligations under Australian law.
  • To detect and prevent fraudulent or abusive activity.

4. Legal Basis for Processing

We process your personal information on the following bases:

  • Consent: Where you have given explicit consent (e.g., newsletter subscription, cookie acceptance).
  • Legitimate Interests: For operating and improving our Platform, subject to your interests not overriding ours.
  • Legal Obligation: Where required by Australian law or regulation.

5. Cookies

We use cookies and similar tracking technologies on quantumpixel.info. For full details of the cookies we use, their purpose, and how to manage them, please refer to our Cookie Policy.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

  • Service Providers: Trusted third-party service providers who assist us in operating the Platform (e.g., hosting, analytics), subject to strict confidentiality obligations.
  • Legal Requirements: Where required by Australian law, court order, or government authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Contact form submissions are retained for up to 2 years. Newsletter subscriber data is retained until you unsubscribe. Usage and analytics data may be retained for up to 3 years in anonymised form.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit and secure server infrastructure. However, no method of transmission over the internet is 100% secure.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal retention requirements).
  • Withdraw consent for processing where consent is the legal basis.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

10. Children's Privacy

QuantumPixel.info is strictly intended for users aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our Platform may contain links to third-party websites (e.g., Australian support services). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated Policy on this page with a revised "Last updated" date. Your continued use of quantumpixel.info after changes are posted constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all privacy-related enquiries within 30 days.