This Privacy Policy describes how QuantumPixel ("we", "us", or "our"), operated by QuantumPixel Pty Ltd (ABN 47 123 456 789), Level 12, 1 Market Street, Sydney NSW 2000, Australia, collects, uses, discloses, and manages your personal information when you visit quantumpixel.info (the "Website").
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: your name and email address when you subscribe to our newsletter or submit a contact form.
- Usage data: information about how you interact with our Website, including pages visited, time spent, and referring URLs, collected via cookies and analytics tools.
- Device information: browser type, operating system, IP address, and device identifiers for security and analytics purposes.
- Communications: any messages, feedback, or enquiries you send us via the contact form or email.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide customer support.
- To send you our newsletter and editorial updates (only if you have subscribed and consented).
- To analyse and improve the performance, content, and user experience of our Website.
- To detect and prevent fraudulent or malicious activity.
- To comply with our legal obligations under Australian law.
3. Legal Basis for Processing
We process your personal information on the following legal bases:
- Consent: where you have given us clear consent, such as subscribing to our newsletter.
- Legitimate interests: to operate, maintain, and improve our Website and services.
- Legal obligation: where we are required to process your data to comply with Australian law.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device. For full details, please read our Cookie Policy.
You can control cookie preferences through your browser settings or via the cookie consent banner displayed on your first visit to our Website.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: trusted third-party companies that assist us in operating our Website and delivering services (e.g., email delivery providers, analytics platforms), subject to confidentiality agreements.
- Legal authorities: where required by law, court order, or to protect the rights and safety of QuantumPixel or others.
Any third parties we engage are required to handle your information in accordance with Australian privacy law.
6. International Data Transfers
Some of our service providers may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the Australian Privacy Principles.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 12 months.
8. Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information (subject to legal obligations).
- Withdraw consent for newsletter communications at any time by clicking "Unsubscribe" in any email.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us at [email protected].
10. Children's Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
- Email: [email protected]
- Post: Privacy Officer, QuantumPixel Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia
- Phone: +61 2 9000 1234 (Mon–Fri, 9am–5pm AEST)
We will respond to your request within 30 days.